Right of Withdrawal
 

Consumers within the meaning of Section 13 of the German Civil Code (BGB) are entitled to a statutory right of withdrawal.
 

Right of Withdrawal
 

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform me of your decision to withdraw from this contract by means of a clear statement.
 

Contact

Xenia Gesthüsen
Steilshooper Straße 112
22305 Hamburg
Germany
 

Email: x.gesthuesen@gmail.com
Phone: +49 176 99802566
 

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
 

Effects of Withdrawal

If you withdraw from this contract, I will reimburse all payments received from you, including the costs of delivery (except for any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered), without undue delay and no later than fourteen days from the day on which I receive your notice of withdrawal.

Unless otherwise agreed, reimbursement will be made using the same means of payment that you used for the original transaction.

I may withhold reimbursement until I have received the returned goods or until you have provided proof that you have returned the goods, whichever occurs first.

You must return the goods within fourteen days of notifying me of your withdrawal.

You are responsible for the direct costs of returning the goods.

You are only liable for any diminished value of the goods if such loss in value results from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
 

Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to goods that are made to the consumer’s specifications or are clearly personalized in accordance with Section 312g (2) No. 1 German Civil Code (BGB).

This includes, in particular, commissioned works, personalized artworks, or products specifically made according to the customer's individual requirements.
 

Last updated: May 2026
 

Note: This English translation is provided for convenience only. In case of discrepancies between the English and German versions, the German version shall prevail.